NM
Nokuthula M

1 reviews | Active since Mar 2014

02 May 2021, 06:48

Unfairly Listed on Credit Bureau

I once took a funeral policy from Hollard tha decided to canceled it. Last year during lockdown a sales consultant from Hollard phoned me and asked if I dont want to reinstate my policy and I told her she must give me a quote cause I want to compare with my current policy, and she said ok she will call me back, of which she never did. The next thing R155.00 was deducted from my bank account. I phone their offices but couldn't get through. Than I reversed the debit order. Few months later they phoned me again I told the lady that I dont want anything to with Hollard since they took an advantage of having my bank details and debited my account without my consent.

Now they've listed me on credit bureau for R155.00.

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Replies (2)
Hollard Life
Hollard Life's reply06 May 2021, 13:43
Official
Hello Nokuthula

We have investigated your complaint and referred your matter for further attention to our customer resolutions team. As soon as I have received feedback with regards to the listing I will be in contact with you. 

Kind Regards
Natasha Vos
Hollard Life
Hollard Life's reply29 Jun 2021, 11:40
Official
Hello Nokuthula

Thank you for being patient and giving us the opportunity to resolve your complaint. Our customer resolutions team have informed us that your matter has been resolved. 

Contact us for any future concerns. 

Kind regards, 
Natasha Vos