Unfairly decision taken by Hollard Insurance

Good Day I would like to lay a complaint about my claim that was never addressed fairly. I dispute the decision taken about my claim that was done in November in 2015 by Hollard. I struggled to understand the procedures taken when my claim was rejected. The consultant who handled my case told me that the waiting period of the claim was 5 months not 6 months. How come the deductions be done six times from Capitec Bank whereas your calculations of the waiting period were 5 months in their systems? Where is the balance between the waiting period and monthly deductions? it means that there is a lack of consistency within their system and the decision makers of the claim in the company. The first deduction was done on the 15th May 2015 ( 1st deduction) and my grandmother past away on the 26th October 2015 (6th deduction). I have been calling different departments, given different email addresses with no response or automatic reply only. Kindly reconsider and revisit my case and solve the matter... I need the clarity on the matter. I have supporting documents for the matter...

Regards, Nofemele