Unfair treatment towards customers

<p>I provided my Account protection claim with Hollard and they rejected and they asked me to write an e mail to their complaints department. They dont respond until i phoned them and they told me that my claim status is still the same and i asked the lady for the rejection letter which i need to further the issue with the ombudsman. The lady promised to send me the letter together with the ombuds details but up to now nothing have been send to me. If they knew the outcome of the claim was favourable they would not be holding onto that information for the ombuds. Im very dissapointed with this type of service. Claim no ********** 54</p>