Unfair treatment by Hollard life

During May 2019 I have made arrangements with Hollard in order to pay outstanding money on my policy. I have change from banks and has provided them with my new banking details. I went to Nedbank Walmer Park where the money was paid into Bollards account. 910. 00 Was deposited. The ATM got stuck with the money. The bank assured me that the date 31st will reflect as the payment date. On the 4th of June I returned and the 5th when the bank provided me with documentation that was forwarded to Hadhollardcollections. Another premium was paid on the 5th. By the end of August 2019 I notice that no debit order was deducted from my account. As I enquire the team leader informed me that due to late payment my policy has lapsed and the money shows as an advance on my policy and I have lost all. Other premiums. No one contacted me or responded on my emails. It seems to me they want policy's to laps in order to keep your money. I do have the proof and the correspondence from Nedbank available.