Unfair Service

Made a claim for stillborn and attached all the documents provided by the hospital and they are saying there is a missing document which i called the hospital who said the documents they provided contain all the information about the death. i tried to talk to Nomvula (at hollard) who forwarded my application to claims with comments that i'm refusing to corporate whilst i tried to reason with her to see that the information they need is contained in the docs i provided. The hospital provides 3 documents and nothing more, which is what i provided. I went to branch who had no idea about claiming for stillborn. It has been 8 days since i made the claim.