Unfair Practice

Good day

I took out a funeral cover with Hollard in September 2017 of R749 which is paid to date. I covered my father , who passed away on the 10th of June 2018. According to what was explained to me the cover would cover if he passed away after 6 months which is over by now and when I am trying to claim they tell me that he was still within the waiting period of 12 months which was not the initial explanation. Therefore the claim is declined.

I then requested for the voice recording of the initial engagement with Hollard as I took it over the phone and the lady promised to send a copy of the contract via email which I never received. The call centre department tells me that they don’t know how long it will take to retrieve the call as they have requested for it at their head department. I constantly paid R749 for 9 months and it was expensive because of my late fathers age (75)Now all my money has gone to waste..

Please assist me as I am desperately in need and it’s the only cover I had which needs to payout R50 000. I give permission to hello peter to send this complaint on the media. My cellphone number is ********** 393 should you need to contact me.

Hope to you hear from you soon.