SL
Simone L
1 reviews | Active since Apr 2014
14 Dec 2023, 11:51
Unfair increase of premium to pay for Hollard's added expenses with no increase in the value of the policy
There are no words to explain Hollard. Hollard sent an sms to notify of premium increase. When I called and inquired the increase is to pay for Hollard's expenses. As a customer I do not get anything from the increase in premium. There is no increase in the value of the policy. According to the customer care agent the increase is to pay for Hollard's increase in expenses. I am not getting any value for money. The policy is going to increase again during the year. I am not getting an increase on salary but now I am forced to pay for the increase of Hollard's expenses. What nonsense is this from Hollard? This is unfair and totally unacceptable.
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Replies (1)Hollard Life's replyOfficial
14 Dec 2023, 13:39Hello Simone,
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
Hollard Life's reply14 Dec 2023, 13:39
Official
Hello Simone,
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
