YB
Yvonne B

1 reviews | Active since Oct 2013

20 Aug 2015, 11:42

UNFAIR DEMANDS TO CANCEL BOND COVER

My process of switching my bond started beginning of June. on the 27/07/15 I have given Hollard notice to cancel my credit life insurance but they have been bombarding me with the demands which I never knew before. I only knew of giving 30 days notice. But my bond is registered on the 18/08/15 and am waiting for cession letter to give to Hollard and hopefully end August my bond will be cancel I wont be told that 30 days will start applying the day I give them cession letter.<br> <br> I wonder if they were on other other side of processes were they gonna be this unreasonable. But I owe hollard nothing it is my right to take insurance with whoever I want. I did what I was suppose gave 30 days notice, I don't know this other ********.

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Replies (1)
Hollard Life
Hollard Life's reply20 Aug 2015, 15:05
Official
Hello siseve13,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies service you received to your cancellation request.

Please note that we have escalated your complaint to the customer care team for urgent attention and feedback will be provided to you as soon as possible.

Kind Regards
Lynne Lawrence
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