Unexceptable Lack of Service

In life you take out funeral plans to prepare for the worst.<br> <br> I have 2 funeral policies with Hollard, one i took through edgars and another one which is a Kaizer Chiefs policy. My mum died on the 22nd Octobr 2015, i received the death certificate on the moday and then went to the edgars westgate branch in roodepoort to submi the claim, which i did with all required documentation. i could not pay anything for the funeral arrangements i ha to borrow so much money to do the funeral becuase hollard didnt deliver their promise of 24-48hour turnaround time as it was omfirmed that no other documents was needed to process/pay the policy.<br> <br> After going to the branch 2 times and contacting the call centre on numerous occasion i am not sure what to do anymore, because i received a call on monday 2nd Novemeber whereby it was confirmd that the monies would be paid in before the 3rd Nov, and that the same documents will be used to process the ther claim n the Kaize Chiefs policy.<br> <br> I demand feedback asap due to the fact tha i have to reimburse everyone who i borrowed money from.<br> <br> Kind Regards,<br> <br> Estelle Gray<br> ***<br> Please contact my daughter ***