********* and misleading practices

I have since wrote a complain to Hollard/Regent regarding my mom's policy and was responded to by Thembeka who advised the policy lapsed in 2017. I therefore attached bank statements from after the policy had "supposedly" lapsed, showing deductions till Feb 2020 and requested for refund of those amounts as from my knowledge, if a policy is declared to have lasped due to non payments, a company should immediately stop debiting from that client. Your urgent feedback would be highly appreciated