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Have been paying for an Edgars Personal Funeral Policy (underwritten by Hollard) for 10 years. Been told by managers at Edgars and RCS that Hollard has taken over the policy since Edgars has changed ownership. However, I have been emailing Hollard for weeks (no response) and phoning Hollard and they just keep referring me to RCS (who has confirmed it is definitely the responsibility of Hollard now). My policy needs to be paid by tomorrow. The amount used to come off my Edgards account, which can no longer happen. I have no idea who or how to pay this policy now as no-one has informed me or responded to my numerous attempts to find out. I have tried EVERYTHING to get Hollard to help me before 30 September 2020. If I lose all my money that I have paid into this policy for 10 years, it will be completely unacceptable of Hollard! I will definitely take it further. This is *********!