DM
DALEEN M
1 reviews | Active since Sept 2014
29 Sept 2015, 10:26
UNCLAIMED BENEFITS REMAIN UNPAID
I was notified in writing that some unclaimed benefits in terms of a policy was payable to my late husband. As his sole beneficiary, I completed the forms and sent all the attachments through to Hollard in August. I have made three subsequent telephonic enquiries but the respondents only got as far as providing me with reference numbers for my call. Nobody at Hollard seems interested in settling the outstanding payment. This kind of treatment is patently unfair and everybody should know that it is a bad idea to do business with Hollard. I am a widow with no income and I am appalled by the way in which Hollard treated me.
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Replies (1)Hollard Life's replyOfficial
30 Sept 2015, 10:18Hello daleenmillard,
We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
Your complaint has been escalated to our policy administrator for urgent investogation and an agent will be in contact with you shortly.
Kind Regards
Lynne Lawrence
***
We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
Your complaint has been escalated to our policy administrator for urgent investogation and an agent will be in contact with you shortly.
Kind Regards
Lynne Lawrence
***
Hollard Life's reply30 Sept 2015, 10:18
Official
Hello daleenmillard,
We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
Your complaint has been escalated to our policy administrator for urgent investogation and an agent will be in contact with you shortly.
Kind Regards
Lynne Lawrence
***
We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
Your complaint has been escalated to our policy administrator for urgent investogation and an agent will be in contact with you shortly.
Kind Regards
Lynne Lawrence
***
