SB
Siyabulela B
1 reviews | Active since Feb 2016
21 Sept 2021, 09:38
Unauthorized Premiums
I realized after 7 months that Hollard was debiting unauthorized funeral policy premiums from my bank account. When I contacted them they said they don't know how that happened, and they said they will make a refund but up until today nothing. I have been contacting them since June 2021. I sent them trail of emails. I even threatened of contacting the ombudsman. I am so disgusted! I don't know who gave them permission to make debits on my account.
Helpful (0)
Replies (4)0
Replies (4)
Hollard Life's replyOfficial
21 Sept 2021, 12:14Hello Siyabulela
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
An email has been sent to the email address provided. We need additional information to assist you with your matter. Please provide us with your identity number and the policy reference number on your bank statement.
Kind Regards, Natasha Vos
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
An email has been sent to the email address provided. We need additional information to assist you with your matter. Please provide us with your identity number and the policy reference number on your bank statement.
Kind Regards, Natasha Vos
Hollard Life's reply21 Sept 2021, 12:14
Official
Hello Siyabulela
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
An email has been sent to the email address provided. We need additional information to assist you with your matter. Please provide us with your identity number and the policy reference number on your bank statement.
Kind Regards, Natasha Vos
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
An email has been sent to the email address provided. We need additional information to assist you with your matter. Please provide us with your identity number and the policy reference number on your bank statement.
Kind Regards, Natasha Vos
Hollard Life's replyOfficial
12 Oct 2021, 14:16Hello Siyabulela
Thank you for being patient and giving us the opportunity to resolve your complaint. Our customer resolutions team have informed us that your refund has been processed.
Contact us for any future concerns or compliments.
Kind regards, Natasha Vos
Thank you for being patient and giving us the opportunity to resolve your complaint. Our customer resolutions team have informed us that your refund has been processed.
Contact us for any future concerns or compliments.
Kind regards, Natasha Vos
Hollard Life's reply12 Oct 2021, 14:16
Official
Hello Siyabulela
Thank you for being patient and giving us the opportunity to resolve your complaint. Our customer resolutions team have informed us that your refund has been processed.
Contact us for any future concerns or compliments.
Kind regards, Natasha Vos
Thank you for being patient and giving us the opportunity to resolve your complaint. Our customer resolutions team have informed us that your refund has been processed.
Contact us for any future concerns or compliments.
Kind regards, Natasha Vos
SB
Siyabulela B's updateReviewer Update
14 Oct 2021, 15:53Hi Natasha,
I received the refund, but why the bank charges aren't included? Should I escalate the matter to Ombudsman?
I received the refund, but why the bank charges aren't included? Should I escalate the matter to Ombudsman?
SB
Siyabulela B's update14 Oct 2021, 15:53
Reviewer Update
Hi Natasha,
I received the refund, but why the bank charges aren't included? Should I escalate the matter to Ombudsman?
I received the refund, but why the bank charges aren't included? Should I escalate the matter to Ombudsman?
Hollard Life's replyOfficial
15 Oct 2021, 10:18Hello Siyabulela
Please provide us with the cost incurred for the bank charges. We may require proof of charges incurred for audit purposes.
Kind Regards
Natasha Vos
Please provide us with the cost incurred for the bank charges. We may require proof of charges incurred for audit purposes.
Kind Regards
Natasha Vos
Hollard Life's reply15 Oct 2021, 10:18
Official
Hello Siyabulela
Please provide us with the cost incurred for the bank charges. We may require proof of charges incurred for audit purposes.
Kind Regards
Natasha Vos
Please provide us with the cost incurred for the bank charges. We may require proof of charges incurred for audit purposes.
Kind Regards
Natasha Vos