Unauthorized policy created and debited

Hi there

2 weeks ago I called one of your agent (Jerry or something similar) from an agent company that you use, I spoke to him about increasing the cover on my funeral policy and he proceeded to confirm that he is able to increase the cover, we agreed in an increase and proceeded to increase my premium from R150 to R280 in order to cover the difference, I asked him several times why he needed new information and he assured me that it was procedure, I then asked him to make sure that it is not an additional cover but an extended on, he repeatedly assured me that it is not a new policy but extended cover, I asked him again several more times that he make sure i will not be debited both amounts as it is NOT an additional , he assured me till the end. SO imagine my surprise when I was debited both amounts. this to me is incredibly ********* on the agents part if his intention was to push his own sales stats by misleading me. I hope you are able to pull phone call records to collaborate my narration.

I trust you can resolve by 1 either

1. Cancelling the second policy and returning my FULL premium (R280) 2. Extending my cover on my initial cover of R150 in order to not waive waiting period and refunding the the second debit of R150.00 3.If any of the above cannot be agreed on Cancelling both my policies and refunding premiums so I can insure with someone trustworthy