1 reviews | Active since Apr 2014
Unauthorized double debits
<p>Hi,</p> <p>Policy number: ********** and ********** </p> <p>I suppose this is the only way to get attention from Hollard... I have been struggling on getting my query resolved and as always being made empty promises by their agents to call me back once they have looked into the query.</p> <p> </p> <p>Our account has been double debited 3 times(Jan,April and July)this year and Hollard can not explain to us as to why the double debit. The last premium was unsuccessful because there was not enough amount for their unauthorized double debit.</p> <p>Is it too much of a problem to get someone to resolve this or do I have to contact Ombudsman to have this sorted?</p> <p> </p>
Hello Katlet
I would like to thank you for contacting us regarding your experience.
I am sorry that your account was double debited for January, April and July.
Pleasae refer to the e-mail sent to you and respond accordingly.
Kind Regards
Lynne Lawrence
**********Hello Katlet
I would like to thank you for contacting us regarding your experience.
I am sorry that your account was double debited for January, April and July.
Pleasae refer to the e-mail sent to you and respond accordingly.
Kind Regards
Lynne Lawrence
**********
I have been struggling since Jan 2016 to get someone to explain to me as to why or even getting anyone to attend to my query.
All I have been getting from Hollard are empty promises and this has continued until 2 weeks ago. I mailed Lynn Lawrence directly since she rep**** to my initial Hello Peter complaint and still no joy. One would think Hollard as a autoreply to all Hello Peter complaint because 2 weeks down I still have not received any reply to my emails...
Hollard doesn't care about their clients all they care about is robbing clients off their hard earned money.
The sad thing is that this is a life cover we took years ago and cancelling would really be at an disadvantage to us but Hollard employees just don't care about servicing their clients...
I have been struggling since Jan 2016 to get someone to explain to me as to why or even getting anyone to attend to my query.
All I have been getting from Hollard are empty promises and this has continued until 2 weeks ago. I mailed Lynn Lawrence directly since she rep**** to my initial Hello Peter complaint and still no joy. One would think Hollard as a autoreply to all Hello Peter complaint because 2 weeks down I still have not received any reply to my emails...
Hollard doesn't care about their clients all they care about is robbing clients off their hard earned money.
The sad thing is that this is a life cover we took years ago and cancelling would really be at an disadvantage to us but Hollard employees just don't care about servicing their clients...