Unauthorised deduction

Dear ,Hollard Direct Solutions

I Am writing this letter of complaint to inform you about my bad experience with Hollard.

Please note ,that I am a client at your business. I currently have a legal policy .I received a call from your company two weeks ago ,offering me a funeral policy plan ,which I declined and did not approve , yet still the policy was deducted from my account.

I would like you to look into this matter ,I expect quality service from your business and request immediate attention. I expect a full compensation for the amount that was deducted and for this funeral policy to be discarded.I look forward to your reply within a short time .

From , Glenville Downes ***