1 reviews | Active since Jan 2024
Unauthorised Debit After Policy Cancellation
I am writing to formally raise a complaint regarding an unauthorised debit on my account.
Policy number *** was cancelled with effect from 1 December 2025. Despite this cancellation, a premium was still deducted in December 2025, which was only refunded to me on 6 January 2026.
I am extremely concerned that on 15 January 2026, another premium was again deducted from my salary, despite the policy having been cancelled and confirmation of the prior refund already issued.
I have sent several emails requesting clarity and a refund, however, I have received no response to date. This lack of communication is unacceptable.
I hereby request:
Immediate refund of the unauthorised debit made on 15 January 2026
Written confirmation that policy *** is fully cancelled
Assurance that no further debits will be made against my account
Should this matter not be resolved urgently, I will be forced to escalate the issue to senior management and the relevant regulatory bodies.
I trust this matter will receive your immediate attention.
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Social Resolutions Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Social Resolutions Team
Thank you for being patient and giving us the opportunity to resolve your complaint. Our Complaints consultant informed us that your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Thank you for being patient and giving us the opportunity to resolve your complaint. Our Complaints consultant informed us that your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Your email stated that the refund was processed on 13 February and that I should wait 48 hours for it to reflect. Today is 20 February, and I still have not received the refund.
Please could you urgently check the status of the payment and confirm when the funds will reflect in my account. I would appreciate your prompt assistance.
Thank you.
Your email stated that the refund was processed on 13 February and that I should wait 48 hours for it to reflect. Today is 20 February, and I still have not received the refund.
Please could you urgently check the status of the payment and confirm when the funds will reflect in my account. I would appreciate your prompt assistance.
Thank you.