tM
thandi M
1 reviews | Active since Jun 2019
23 Jan 2023, 08:26
Unallocated Premiums
Hi Hollard Funeral Cover
I honestly have no other option but to resort to social media. I have been trying to sort out "supposed" areas on my funeral policy. My policy is up to date, I sent multiple emails and made calls for almost 3months and this is still not resolved.
I keep getting messages advising of the arrea amounts. I am concerned, if the team is unable to rectify an issue raised multiple times, how will my claim be handles in the event of an unfavorable situation?
At this stage, I am considering moving my policy to another company. I'd rather have peace of mind.
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Replies (1)Hollard Life's replyOfficial
23 Jan 2023, 10:18Hello Thandi
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our Customer Resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our Customer Resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
Hollard Life's reply23 Jan 2023, 10:18
Official
Hello Thandi
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our Customer Resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our Customer Resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
