tM
thandi M

1 reviews | Active since Jun 2019

23 Jan 2023, 08:26

Unallocated Premiums

Hi Hollard Funeral Cover

I honestly have no other option but to resort to social media. I have been trying to sort out "supposed" areas on my funeral policy. My policy is up to date, I sent multiple emails and made calls for almost 3months and this is still not resolved.

I keep getting messages advising of the arrea amounts. I am concerned, if the team is unable to rectify an issue raised multiple times, how will my claim be handles in the event of an unfavorable situation?

At this stage, I am considering moving my policy to another company. I'd rather have peace of mind.

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Replies (1)
Hollard Life
Hollard Life's reply23 Jan 2023, 10:18
Official
Hello Thandi
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint. 

Our Customer Resolution  team is busy looking into your complaint and will be providing you with feedback within five working days. 

Kind Regards, 

Escalated Complaints Team