Unacceptable service

Good day If I could give no stars that's what I would've chosen. I have been struggling to get information from Hollard since the 31st of January up untill now. They do not respond to emails or pick up their phones. I send information through that was requested on the 31st of January, on the 11 of February that same information is requested yet again . Where is the efficiency we get promised when we open these policies by them? Where is the customer care in the way they conduct themselves ? I am a paying customers and this level of service is unacceptable .