Unacceptable Processing of Claim

I am seriously unhappy with the manner which my claim has been handled.

On 4 February 2026, I received the forms to process my claim for the above mentioned policy that matured on 28 February 2026.

I emailed the form and documents requested on 11 February 2026.

I called on 1 March 2026 to follow up on the progress of my claim, where the consultant informed me that my query has been escalated to the payment department and I would get feedback within 24 hours. Call reference ***.

I’ve been calling your customer care everyday last week. I keep getting different excuses from your consultants. My call reference from last week Thursday ***.

I received a sms from Hollard, stating the following: Hello Miss Fikile Nkosi. We are almost finished working on your claim wf§***, we will give you feedback within 24 hours. Hollard Auth FSP

I made another call this morning, only to be told that your team only starting working on my claim on 4 March 2026, after I had been calling from 1 March 2026 and I had sent all the documents on 11 February 2026. And because your team only started working on the claim on 4 March, my payment will on be paid on 25 March 2026.

This whole claim has been poorly handled and I do not accept that my payment will only be paid later because of your delayed response to my claim. I would my claim payment yo be processed today.

I expect feedback today