Unacceptable

I have sent an email to Hollard Complaints department on the 28th and it hasn't been opened yet according to my mail tracker below is the content of my email and my dissatisfaction:

This email is from a concerned parent, it is with shock and dismay to know that your institution has persuaded my 19year old son to take a funeral policy without us as parents knowing about it, firstly , how did your insitution manage to get the telephone number for my son?

He is a student and how are you expecting him to pay for the premiums? He doesn't have a side gig earning money, so I would like that policy cancelled with immediate effect and the money deducted last month be reimbursed back to him.

you cannot expect a 19year old to take such decisions without consultation , what is going to happen when he fails to pay monthly instalments. This is unacceptable to us.