Un happy client

The service I received was the worst I have ever received I was in a car accident on Thursday 08th of this month called them and their breakdown department that was supposed to assist me is now giving me the run around they. They don't want to pay for breakdowns company that took my car they are giving me the run around and I have to be the one that keeps calling them to find out what is happening. The matter was escalated to their management team who also are not very professional they told me I would receive feedback on Monday the 12th still no feedback received I don't understand the kind of company they are running. If the is anyone professional in this company that can assist me please can they do so my number