Two months later I still cannot cancel my policy

On the 25th July I asked for policy details. After nagging, emailing and talking to various people in the help line, in "admin" and at the KZN branch, I got mailed my policy details exactly one month later. On the same day, I contacted them to say I wanted to surrender/cancel/cash in the policy and asked what the procedure was. Today one month and a day later, I have not had a reply to this question. And in the meantime, the premium continues to be deducted. I had one call two weeks ago, mid Saturday morning, from a lady, who kept me hanging on the phone for at least 10 minutes while she (presumably) looked up my details. (Surely you get the detail ready before you call ?). I was in a noisy parking lot and asked her to call back in an hour, to which she agreed and I have not heard a word since.

I email regularly and get the automatic response saying that I will be contacted within two days and NOTHING happens.

How can a company be so inefficient and disrespectful - it is just hard to believe. And to add insult to injury, they sms me to try and sell me more life cover !

Appalling company, appalling service.