LN
Lezly N

1 reviews | Active since Dec 2012

22 Dec 2021, 07:14

Trauma upon trauma - Hollard is trash!!

My cousin was hijacked driving my vehicle on the 4th of November; it is now the 21st of December & my claim still has not been settled despite the investigations having being concluded a weeks ago.

Never mind the trauma of being held at gun point & an attempt at your life where the trigger is pulled but the gun jams, but to also have to suffer the indignation of questions that clearly suggest that you could be a suspect of such a sordid plot to **** the insurance. Is everyone treated like this?

I have been asked for everything from my financials to whether I may involved in some way & I have calmly obliged them with ALL of the information & to date my claim has not been settled. I am having to pay R9k for a second month for a vehicle that I do not have. I hate playing the race card but I honestly suspect that I would not be treated like this where I not black. I have given them everything short of my blood & they still have not concluded.

I can tell that they are full of nonsense & I am ready to lawyer & teach them that you don't get away with such. All because they are trying to find ways not to honour their commitment & settle because it is a 'high claim". Hollard be damned!!!

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Replies (2)
Hollard Life
Hollard Life's reply22 Dec 2021, 07:18
Official
Hello Lezly
 
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint. 

Our customer resolutions team is busy looking into your complaint and have escalated your matter to our administrator for feedback. Our consultant will be in contact with you within five working days.

Kind Regards, 
Escalated Complaints Team 
Hollard Life
Hollard Life's reply23 Dec 2021, 07:32
Official
Hello Lezly

Thank you for your patience while we looked into your matter. Our administrator have confirmed that your claim has been assessed and feedback has been provided to you. 

Contact us for any future concerns or compliments. 

Kind Regards
Escalated Complaints Team