TOTAL *******

I have been trying to claim on a Burial Plan since Feb. The reason it is a burial plan is that you can get the money to help with funeral costs. I even had the pleasure of receiving one email that told me to read my Policy. I was told that I would not get paid out as I now live outside SA but for the last 20 years my account has been debited and the insured person lives in SA. 3 people have told me that they have received all my paperwork and it is in order - will get paid out - after long 10-15 mins international calls. Weeks later - nothing. BTW...you get put through to wrong departments and you get cut off after holding on for ages - so you just have to start all over again. I did get a payment for a Policy that I did not claim on - No reply yet from Customer service - several emails sent - still waiting All I can say is "Shameless"