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Anthony D
1 reviews | Active since Oct 2012
08 Nov 2022, 12:06
Total *********** Service offering
The service levels offered by Hollard have to be some of the worst in the country, I question where Hollard find the *********** people that deal with client queries. I have made changes to a policy for a client and all four stages were an absolute disaster and there is no feedback. Now they are sending FICA requirements when they acknowledge they received the FICA on the 28/10/2022 and then they request the same thing on the 7/11/2022 9 days later and if FICA is not supp****, we know what happens. The amount of time that is wasted to deal with fixing Hollards bad service is amazing
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Anthony D's updateReviewer Update
08 Nov 2022, 11:59The level of service has just deteriorated further, I have two urgent queries and have spent over 60 minutes trying to solve the problems and end up getting told that Joe is working from home and has no access so I cannot be helped, how does the largest independant insurance company in the country survive when their staff cannot help because they are working from home.
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Anthony D's update08 Nov 2022, 11:59
Reviewer Update
The level of service has just deteriorated further, I have two urgent queries and have spent over 60 minutes trying to solve the problems and end up getting told that Joe is working from home and has no access so I cannot be helped, how does the largest independant insurance company in the country survive when their staff cannot help because they are working from home.
Hollard Life's replyOfficial
08 Nov 2022, 13:04Hello Mr Davis,
We are sorry that you had a poor experience with Hollard, Please note that somebody will be calling you from the client service team so that this matter can be resolved as soon as possible.
Kind Regards,
Escalated Complaints Team
We are sorry that you had a poor experience with Hollard, Please note that somebody will be calling you from the client service team so that this matter can be resolved as soon as possible.
Kind Regards,
Escalated Complaints Team
Hollard Life's reply08 Nov 2022, 13:04
Official
Hello Mr Davis,
We are sorry that you had a poor experience with Hollard, Please note that somebody will be calling you from the client service team so that this matter can be resolved as soon as possible.
Kind Regards,
Escalated Complaints Team
We are sorry that you had a poor experience with Hollard, Please note that somebody will be calling you from the client service team so that this matter can be resolved as soon as possible.
Kind Regards,
Escalated Complaints Team