Tired of pathetic service

<p>On 28th October 2015 I complained regarding the removal of 1 member from the funeral policy. I now find out that even though it was confirmed that the member was removed, the policy was cancelled the next day. I had a discussion with the manager that called and explained that I do not want to cancel the policy, only want to remove a deceased member. We had agreed that the policy will be kept and member removed. This was also confirmed via email to me. I now have to take out a new policy, with a new waiting period and a much highere premium. I have complained to customer services and I am waiting for over a week for complaints department to get back to me. My policy number is ********** 8 and my complaint reference number is ********** 72. It's amazing how quick they are for new sales, but cannot provide any level of service.</p>