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Kuki N

1 reviews | Active since Mar 2009

06 Dec 2021, 10:11

This company does not care

My mother passed away on the 28th of Nov 21. We submitted a funeral claim and after the stipulated 48hrs, Hollard still didn't pay out. Losing a loved one is a very difficult time. Having to run around like a headless chicken trying to put things together on a low budget, is the last thing that one needs. The family ended up paying for everything from their pockets. Is the payout supposed to happen within 48hrs or 48 years?

0
Replies (2)
Hollard Life
Hollard Life's reply06 Dec 2021, 12:36
Official
Hello Kuki
 
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time. 

Our customer resolutions team is busy looking into your claim and what went wrong. We will engage with you within two working days. 

Kind regards, 
Escalated Complaints Team 
Hollard Life
Hollard Life's reply06 Dec 2021, 13:23
Official
Hello Kuki

Thank you for your patience while we looked into your matter. Our claims team have confirmed that your claim has been paid. 

Please allow two working days for your claim to reflect in your bank account. 

Kind Regards
Escalated Complaints Team