ES
Elisa S

1 reviews | Active since Sept 2022

05 Mar 2024, 09:39

Think twice before you join.

I joined Hollard in August 2021through a broker I have been struggling to get my Policy documents since. I managed to get them in February to my suprise I have been paying for two policies and on both policies I have insured the same people, I requested a cancellation form and then agent told me i will get my premiums back, and today i made a follow up call iam told i will not get my money back since iam the one who cancelled they do not care about my reason for cancellation.

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Replies (1)
Hollard Life
Hollard Life's reply05 Mar 2024, 10:40
Official
Hello Elisa,

We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint. 

Our customer resolution  team is busy looking into your complaint and will be providing you with feedback within five working days. 

Kind Regards, 

Escalated Complaints Team