ES
Elisa S
1 reviews | Active since Sept 2022
05 Mar 2024, 09:39
Think twice before you join.
I joined Hollard in August 2021through a broker I have been struggling to get my Policy documents since. I managed to get them in February to my suprise I have been paying for two policies and on both policies I have insured the same people, I requested a cancellation form and then agent told me i will get my premiums back, and today i made a follow up call iam told i will not get my money back since iam the one who cancelled they do not care about my reason for cancellation.
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Replies (1)Hollard Life's replyOfficial
05 Mar 2024, 10:40Hello Elisa,
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
Hollard Life's reply05 Mar 2024, 10:40
Official
Hello Elisa,
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
