Thieving Hollard and Conniving Edcon

I’m disgusted with the non existent service by Hollard. I have an account with Edgars, and I got retrenched in June. After sending my documents to Edcon during lockdown, I received an email saying they were forwarding my documents to Hollard. After two weeks, the same Edgars was bombarding me with emails and sms’ saying I should pay up or get black listed. Many of their consultants called me too, to which I explained my situation. Then I was told to go into any of their stores.

I went to the Jet in Fourways. They were so helpful, calling Hollard. They would ask me to send the documents again, and I did. Even the store sent the documents because Hollard always said they hadn’t received anything. I ended up paying a monthly payment to avoid getting black listed, last month. Now they are calling again threatening to blacklist me. When I try to call Hollard, I spend an hour on the phone listening to some crazy voice tones but no one helps. So I should pay again, my payment should include the account protection plan which is non existent? This is pure *******. What thievery is this? Why should I pay APP which clearly doesn’t help?