They said 15 working days

I decided to do a check up on the funeral policies that I had with on my brother and parents with Hollard Life. With doing these checks I picked up that they were numerous mistakes with them. At that point, we weren't sure who those mistakes were so I requested the telephone recordings. At that point (30 April) I requested the recordings but I wasn't told when the recordings would come through. I phoned again about a week later and I was told that the recordings will only be made available in 15 working days from the time I requested them. A whole month has gone by and I haven't since heard a thing from Hollard. Not even an email or sms to give me feedback on my request. Infact the only email I received from them was the one reminding me of when my payment is due. This is nonsense because I have never missed a payment and now to be treated like this is absurd.