They refuse to give me info on my RA

My email on the 18th September "Good day

Kindly advise on what the process is in terms of a R.A policy cancellation (It could have been cancelled /lapsed) , i.e what happens to the contributions made towards the policy for the time it was active before it was cancelled?

Your prompt response would be appreciated . " The response below then followed the following day from Hollard 'Good day, Thank you for your recent contact with Hollard Insurance. Kindly provide us with the following additional information in order for us to assist with your query: 1. Policy Number and/or 2. ID number Kind regards, Admin Team Retirement Funds".. To which I responded on the same day with the info requested . Till today I have not received any feedback from Hollard.

I actuall need you guys to transfer that money to my current RA and stop ignoring my queries . Its a good thing I stopped having an annuity with you , with this kind of service I probably would not even get my money paid to me....

YOUR SERVICE IS PATHETIC TO THE CORE!