AP
Amanda P
1 reviews | Active since Jan 2016
14 Jan 2016, 12:12
THEY DEBIT MY PREMIUM BUT APPARENTLY IM NOT A CUST
I phoned Hollard on the number ***) quoted on a premium increase letter - I wanted to change my banking details. The agent says I'm not a customer of them, they can't find me on their system. Now I wonder where did 5 year's worth of funeral benefit premiums go? My Hollard Life policy no is ***. I asked my bank who debit my account, and they gave me Hollard Life's number *** - when I phone this number I get to the same people as at *** - and I was told again I'm not their customer. Who is ******** me?
Helpful (0)
Replies (1)0
Replies (1)
Hollard Life's replyOfficial
15 Jan 2016, 16:11Hello Amanda_du_Preez,
Thank you for bringing this to our attention. We sincerely apologise for the poor service you have experienced. It is certainly not in line with the customer experience Hollard strives to deliver.
The matter has been raised to the customer care manager for urgent investigation and feedback will be provided as soon as possible.
Kind Regards
Nathan Mangope
***
Group Complaints Management
Thank you for bringing this to our attention. We sincerely apologise for the poor service you have experienced. It is certainly not in line with the customer experience Hollard strives to deliver.
The matter has been raised to the customer care manager for urgent investigation and feedback will be provided as soon as possible.
Kind Regards
Nathan Mangope
***
Group Complaints Management
Hollard Life's reply15 Jan 2016, 16:11
Official
Hello Amanda_du_Preez,
Thank you for bringing this to our attention. We sincerely apologise for the poor service you have experienced. It is certainly not in line with the customer experience Hollard strives to deliver.
The matter has been raised to the customer care manager for urgent investigation and feedback will be provided as soon as possible.
Kind Regards
Nathan Mangope
***
Group Complaints Management
Thank you for bringing this to our attention. We sincerely apologise for the poor service you have experienced. It is certainly not in line with the customer experience Hollard strives to deliver.
The matter has been raised to the customer care manager for urgent investigation and feedback will be provided as soon as possible.
Kind Regards
Nathan Mangope
***
Group Complaints Management