They cannot follow easy instructions

<p>I changed banks. New bank sent the debit order instruction to amend deduction details and date. I received confirmation from New bank and Hollard confirming amendment done. Deduction date had to change from 25th the 1st as I receive New salary late. 25th April Hollard still collects premiums. After phoning them and sending emails and lodging a complaint on their website I receive an email they will deduct premium on 1/5. Still waiting. The Hollard complaints dept did phone me but they say is they would call me in 5min. Also still waiting. Then today I get 3 smses as I have 3 funeral policies saying my debit had been stopped because the 2nd debit order was unpaid. There was no deduction off my account, there is money in there. No unpaid fees were debited so how did Hollard deduct their premium?</p>