WB
Wynand B

1 reviews | Active since Dec 2013

16 Sept 2023, 01:25

Theft & *****

It seems Hollard internal structures is in disarray, seemingly due to incompetence, and or it seems a matter of theft & *****. Hollard has ****** the monthly instalment since March to September 2023. My mother policy has been cancelled due to non-payments, what utter ******* & defamatory statement. I have already established that everything is up to date since March 2023 to September 2023, and have E-Mailed them on 2023-09-04. I have informed Hollard must rather pull up their socks as I will not entertain these matters If the unforeseen happens, I will indefinitely make sure Hollard will carry the full brunt of their ******** behaviour of Theft & ***** as my mom’s accumulated funds is missing now, and it is Hollard obligation to ensure that their internal structures are running according to the service delivery objectives. Hollard have not informed the policy holder via E-Mail or phone, about their, ********* decision of cancelling the Policy. Hollard has until now, failed to give me explanation of their ******** act and or that my moms policy has been reinstated with the full benefits and accumulated funds.

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Replies (1)
Hollard Life
Hollard Life's reply18 Sept 2023, 08:48
Official
Hello Wynand,
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint. 

Our customer resolution  team is busy looking into your complaint and will be providing you with feedback within five working days. 

Kind Regards, 

Escalated Complaints Team