The worst ever making empty promises

We have received your Edcon Device Insurance claim. For queries you can call us on: ***. Hollard Auth FSP..... I help my father place his claim on the 29th Jan and he still ddnt get a response on when he is able to get his phone he had to pay insurance for a phone he dnt have for the pass two months now they keep saying that they are waiting for someone to sign it off so they can get the claim started they have been saying that for the pass two months my father is now having to pay so that he can have a phone to use while waiting for the claim to be processed we have called countless amount of times and waisted more then R150 airtime to call them and still nothing has been done about this he went to Edgar's were he took out the insurance and all they can say is that they need to waidpt for it to be sign off sign off by ****ing who no body can say who the hell is supposed to sign off this dham piece of paper so that he can get his sell phone and not pay insurance sof a phone he does not have everyone we speak to keep on promising that they will get it sorted and call us back but we have not once received a call of email from there hopeless peaple!