The worst customer service

<p>I have had the worst customer service with Hollard, if it wasn't this sad I would actually laugh. My aunt passed away in May 2016, after a lot of back and forth they eventually paid the claim in October 2016, ***!!!</p> <p> </p> <p>Unforunately my other aunt then passed away on the 25 of October 2016, 4 days later the claim is yet to be paid, what is more frustrating is that the funeral arrangements have been made to this weekend, now tell me how are we to pay for the funeral costs? I've called the call Centre numeral times was assured that my claim has been sent for payment. I pay Hollard a lot of money to be subjected to this bad customer service. Rest assured they will never smell a cent from me. Sies!!!</p>