LV
Luyanda V

1 reviews | Active since Mar 2021

01 Apr 2021, 18:11

The unpaid policy by Hollard

<div>Hi there I am Pinkie Pathedia Vumazonke who had lost cousin in 25 February 2021 but still haven't received any funeral benefits from Hollard insurance. Firstly I went to their offices in Port Elizabeth to complete the claim form and I was later told to go and get the letter of authority from master court. Even today I don't know why they wanted the letter of authority for since I was the beneficiary of the deceased but that doesn't matter since I have given them the letter of authority they demanded.

The late Mr. Mfana Peter Vumazonke has died on the 25th February 2021 and still have not received the funeral benefits.

Will hello Peter look into the matter for me, I am struggling since I have lots of laons that I want to make payments to.

I thank you in advance

Regards Miss P.P Vumazonke ( policy number ***) </div>

0
Replies (2)
Hollard Life
Hollard Life's reply06 Apr 2021, 08:25
Official
Hello Pinkie

Thank you for bringing your matter to our attention. We are saddened to hear about the loss of your cousin. Please accept our condolences. 
 
Our claims team is busy looking into your claim and what went wrong. An agent will be in contact with you within two working days. 
 
Kind regards, 
Natasha Vos 
Hollard Life
Hollard Life's reply22 Apr 2021, 12:56
Official
Hello Pinkie

Thank you for being patient and giving us the opportunity to resolve your complaint. Our administrator informed us that your matter has been resolved. 

Contact us for any future concerns or compliments. 

Kind regards, 
Natasha Vos