NK
Neo K

1 reviews | Active since Oct 2016

31 Oct 2016, 11:56

TERRIBLE SERVICES OF HOLLARD

<p>I was insured with Hollard vehicle insurance up untill today the 31/10/2016 as I cancelled due to *** services.</p> <p>on Saturday the 29th of October 2016 I was leaving for home from a funeral with my mother in the North west hammanskraal 2 hour drive from home , 20min in to our journey my car brokes down capbelt snapped I needed roadside assist so I called ***to be towed, I spoke to a consultant by the name of Triphina at around 12pm only to be told she cant pick up my details </p> <p>with my ID number, i gave her the policy number and still cant pick up my detail I was ****ed off to hear a company </p> <p>that has been debiting my acc on time for the past year and a half tells me I have not insured with them.</p> <p>I even spoke to a team leader who told me the same thing, now I am +-200 km from home first time needing</p> <p>thier services and I am told I am not a member. I had to make my own arangement to get my car towed to where I was at, if you are a hollard member watch out if road side assistance is not a benefit as they say it is.</p>

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Replies (1)
Hollard Life
Hollard Life's reply31 Oct 2016, 12:33
Official

Hello neokgeledi

I would like to thank you for contacting us regarding your experience.

I am sorry that your details could not be traced by our emergency assist.

Our team will investigate and retrieve the calls.

Contact will be made with you shortly.

Kind Regards

Lynne Lawrence

***