Terrible services from consultants and supervisor

I had about 3 policies with Hollard, 1st one for me and my family, 2nd one for my inlaws and the 3rd one for my brother. Each and every 3 to 6 months I call to check if everything is in order, if something is not right I see to it that it is rectified. For the past 4 months when I make payments for my in law's policy i am not getting notifications. In november i spoke to the consultant who failed to assist me when I asked why am I getting a message that the policy lapsed while I make payments for all 3 policies same time every month, she failed to assist. i escalated the matter to complaints department and they said they received my payment and the policy is up to date. On monday I decide to call and find out why am I not getting messages after payment for this policy, they said it lapsed and they can't reinstate it. Today I phoned to cancel as I am not getting any joy from Hollard, the consultant said she will send the cancellation letter and the policy schedule as requested and she confirmed that I will be covered till month end. She only sent the policy schedule for 1 policy. I phoned again after 2 to 3 hours and spoke to Mahlatsi. She said if I cancel I will not be covered as it will cancel immediately and she can't find the other 3rd policy on the system. All these years when I phoned they confirmed that I have 3 policies now that I want to cancel the other one is not found. When I asked her why and how she hung up on me. I phoned again and asked to speak to the manager or supervisor, I was transferred to the supervisor he/she also hung up on me. Hollard consultants are so *********** that's 1 of the reasons why I want to cancel. I am so highly irate with the service i get as it seems like there's no procedure to follow consultants will tell u what ever comes to their mind.