TERRIBLE SERVICE FROM HOLLARD FUNERAL SERVICE

I have a funeral policy with hollard , now i skipped payment for the month of February 2018 and i arranged with hollard to double debit me for the month of March 2018 on the 28th as per my debit order date agreement.

On the 28th of March i was expecting a debit order of my double premium to go off as per our agreement and to my surprise it did not go off , i called the call centre immediately to find out whats happening with our arrangement i was told the bank declined the debit cause it was more than my premium of which i find that excuse lame , i called the bank way before the debit order date and they confirmed the bank can debit my account of any amount.

Now i made a special arrangement on the 28th Of march 2018 for hollard to debit my account to settle the outstanding balance on the 5th of April 2018 , to my suprise they did not debit my account i called them to follow up i was told by a consultant via call ref ********** 621 that my policy has lapsed due to them not receiving two premiums i was stunned by this cause i made prior arrangement with hollard to double debit me now it shows that hollard as a company do not honor customer payment arrangement.

I did a follow up call of which i spoke to tebogo makhura of which he was so rude and unprofessional and was unwilling to help as i was querying about cancelling my policy and i believe he was giving me false information call ref : ********** 655 hollard please listen to the call.

Now i have been a loyal customer for hollard for the past 6 years and i am so disappointed in their service i am even tempted to cancel my policy , i just wanted to let the whole of south africa how shocking and terrible how hollard service is after i was misled by them and they ddn't honour their arrangement which led to my policy lapsing.