Terrible service from Hollard Funeral Claims

I have a funeral plan taken in June 98 which i have paid every month, my passed away on the 11th July being trying to claim a lousy 2,000 of which she was insured for, on the Standard Bank Burial plan insured with Hollard . between Hollard and Standard bank i have been given the run around for three weeks , staying on the phone for an hour at a tome and still no one can assist me. i think this is such poor and disgraceful service on their part, If I hadn't been paying my other 3 policies with Hollard so long i would cancel them all, i will never recommend Hollard to anybody