Terrible service from hollard

My claim spent 2 and a half months before it can be authorised and now my claim has been authorised and still has not been released it is sitting with payment department from last Tuesday. Everyday since I have been told it has been escalated so it has been escalated more than 10 times and apart from that I was told that they will speak to the supervisor and it will be release within 3 hours and when I called today it has not been released. And let me guess someone named Linda will send an email or response apologizing about it and that is the only correspondence someone will receive