Terrible service ever!!!

What a bad service after being a loyal client for +-10 years... I called Hollard in May 2020 and requested that they remove someone that I had previously covered, I was told they'd need to escalate to their IT dept and it takes 7-14 days - no one bothered to call, sms or email me to advise of the progress of my request.

I called Hollard today and spoke to a consultant by the name of Sherline who was very unwilling to assist me and give me the answers I needed. Since May to Sept, my request was not attended to. Only after calling today then they finally removed the person that I had covered but I am told that I need to wait till next month before I add a new person and this is because they just made the changes that I requested 4 months ago today.

Hollard is clearly only interested in collecting premiums but do not service their clients, I really wonder what would happen when I really need to claim...

Can someone get back to me asap and resolve this query, I will not wait till next month to make the changes that I want to make to my policy that I've been paying without failure for probably 10 years + now.

The fact that your system doesn't allow me to add a person today due to the changes only being done today isn't my problem, I requested the changes in May 2020 already..

Please stop inconveniencing your clients lives with your incompetency!!