Terrible service

I called Hollard Insurance on 07 August 2023 at about 08h00 and I spoke to Cleodine. I called because I had received an sms on 01 August 2023 that said I had an unpaid premium and they were going to collect such premium on 25 August 2023 and I wanted to make arrangements to pay it prior. Cleodine that told me that she cannot confirm if there's any outstanding premium because she doesn't have premium confirmation for 25 July 2023. I then informed her that I already received an sms saying there's outstanding payment she then said I'm owing premiums for the month of May and June. I then asked how do I have to pay for those months and she went back to her initial statement of saying she does not have confirmation for July payment. I'm now worried that I might not be covered and I will problems in the case of unforeseen circumstances. It now seems as if Hollard is creating something to hold onto should they need to pay out. I'm very disappointed because I trusted since they are a big company