BM
Bella M

1 reviews | Active since Feb 2017

30 Jul 2020, 11:50

Terrible Service, BAD, BAD, BAD...

I am so dissapointed with Hollard's services and it doesnt even get better. I've been the client since 2011 and the services is terrible. i have two policies which from the start i wanted just one policy which can cover me, my family and my extended family and was told i would need two policies which i took. i recently got a call on the 09/07/2020 from Hollard (Bongani Nyakalo) who gave me exciting news that i could get one policy. Then i question about my current policies He told me they will merged and make it one. On 29/07/2020 when i made follow up and querying the debit order spoke to Rinky who told me a new policy was open which makes 3 policies, i am extremely upset with the terrible service they have.

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Replies (1)
Hollard Life
Hollard Life's reply30 Jul 2020, 12:40
Official
 Hello Bella Mahlangu 

We are sorry that your experience has led you to contact us with a complaint.

The matter has been referred to our customer resolution team for assistance and feedback will be provided as soon as possible.

Regards
Hollard Group Complaints