Terrible service and claims turn around time.

Seems like the only time Hollard Insurance responds to assist is through Hellopeter. I lodged a claim more than 3 days ago today I called and the consult said they received the documents but it was not captured. If they were the only company I was relying on clearly my aunt wouldnt have been buried. They never forget to debit yet their customer service is appalling. Capitec paid our claim within 4 hours and it was effortless. No admin issues. They really need to notch up otherwise they will loose business...