TERRIBLE SERVICE

I have an Edgards account with cover for loss of income from Hollard, In April I was called by Edgards advising me to send letter from company, application form and bank statements, I have done it every month thereafter and still awaiting payment to Edgars. I got many calls, messages and mails from Edgards and I keep telling them there is nothing I can do as they do not answer calls at Hollard most of the time and when I do get to speak to someone I take name, time of call and reference number but still nothing!!!!!