cC
collopendebbie C
1 reviews | Active since Nov 2016
08 Jun 2021, 11:01
Terrible service!!
Actually no stars for Hollard insurance. I have 3 cellphones insured with Hollard via Edgars stores. Their customer service is is terrible. I lodged a claim 2 weeks ago and still waiting for approval to get a new phone. I tried calling the number several times, held on for 40 mins each time with no success. The one time I got through I was told I would get the approval via sms within a few minutes, a week later and I'm still waiting!
Helpful (0)
Replies (12)0
Replies (12)
Hollard Life's replyOfficial
08 Jun 2021, 11:21Hello Debbie
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolutions team is busy looking into your complaint and will be providing you with feedback within three working days.
Kind Regards,
Natasha Vos
Hollard Life's reply08 Jun 2021, 11:21
Official
Hello Debbie
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolutions team is busy looking into your complaint and will be providing you with feedback within three working days.
Kind Regards,
Natasha Vos
cC
collopendebbie C's updateReviewer Update
12 Jun 2021, 11:16Hi Natasha, since my post, I finally had my cellphone insurance approved. Thanks for investigating. I hope I do not have to experience any frustration in the future. Thanks for assisting in resolving the issue.
cC
collopendebbie C's update12 Jun 2021, 11:16
Reviewer Update
Hi Natasha, since my post, I finally had my cellphone insurance approved. Thanks for investigating. I hope I do not have to experience any frustration in the future. Thanks for assisting in resolving the issue.
Hollard Life's replyOfficial
14 Jun 2021, 08:27Hello Debbie
Thank you for your patience while we looked into your matter and that it could be resolved. We assure you this is not the customer service we strive to deliver and we are always working on ways to improve our customers experience.
Kind Regards
Natasha Vos
Thank you for your patience while we looked into your matter and that it could be resolved. We assure you this is not the customer service we strive to deliver and we are always working on ways to improve our customers experience.
Kind Regards
Natasha Vos
Hollard Life's reply14 Jun 2021, 08:27
Official
Hello Debbie
Thank you for your patience while we looked into your matter and that it could be resolved. We assure you this is not the customer service we strive to deliver and we are always working on ways to improve our customers experience.
Kind Regards
Natasha Vos
Thank you for your patience while we looked into your matter and that it could be resolved. We assure you this is not the customer service we strive to deliver and we are always working on ways to improve our customers experience.
Kind Regards
Natasha Vos
cC
collopendebbie C's updateReviewer Update
15 Jun 2021, 11:47Hi Natasha, I'm still waiting for someone to contact regarding a replacement device. This is now another process which seems to be dragging on.
cC
collopendebbie C's update15 Jun 2021, 11:47
Reviewer Update
Hi Natasha, I'm still waiting for someone to contact regarding a replacement device. This is now another process which seems to be dragging on.
Hollard Life's replyOfficial
15 Jun 2021, 12:13Hello Debbie
Thank you for letting me know. I will follow up with our administrator.
Kind Regards
Natasha Vos
Thank you for letting me know. I will follow up with our administrator.
Kind Regards
Natasha Vos
Hollard Life's reply15 Jun 2021, 12:13
Official
Hello Debbie
Thank you for letting me know. I will follow up with our administrator.
Kind Regards
Natasha Vos
Thank you for letting me know. I will follow up with our administrator.
Kind Regards
Natasha Vos
cC
collopendebbie C's updateReviewer Update
17 Jun 2021, 11:42Hello Natasha
I have responded to the email provided. Please attend to this urgently. It's been almost a month since I lodged this claim.
Regards
Debbie
I have responded to the email provided. Please attend to this urgently. It's been almost a month since I lodged this claim.
Regards
Debbie
cC
collopendebbie C's update17 Jun 2021, 11:42
Reviewer Update
Hello Natasha
I have responded to the email provided. Please attend to this urgently. It's been almost a month since I lodged this claim.
Regards
Debbie
I have responded to the email provided. Please attend to this urgently. It's been almost a month since I lodged this claim.
Regards
Debbie
Hollard Life's replyOfficial
17 Jun 2021, 12:15Hello Debbie
Thank you for the additional information. I am on it.
Kind Regards
Natasha Vos
Thank you for the additional information. I am on it.
Kind Regards
Natasha Vos
Hollard Life's reply17 Jun 2021, 12:15
Official
Hello Debbie
Thank you for the additional information. I am on it.
Kind Regards
Natasha Vos
Thank you for the additional information. I am on it.
Kind Regards
Natasha Vos
cC
collopendebbie C's updateReviewer Update
21 Jun 2021, 10:43Hi Natasha
I am still waiting for someone to contact me regarding the replacement device. The excess was paid on 10 June. I cannot understand why it's taking so long for someone to give me a call to arrange a replacement device. This is becoming quite frustrating and exhausting.
I am still waiting for someone to contact me regarding the replacement device. The excess was paid on 10 June. I cannot understand why it's taking so long for someone to give me a call to arrange a replacement device. This is becoming quite frustrating and exhausting.
cC
collopendebbie C's update21 Jun 2021, 10:43
Reviewer Update
Hi Natasha
I am still waiting for someone to contact me regarding the replacement device. The excess was paid on 10 June. I cannot understand why it's taking so long for someone to give me a call to arrange a replacement device. This is becoming quite frustrating and exhausting.
I am still waiting for someone to contact me regarding the replacement device. The excess was paid on 10 June. I cannot understand why it's taking so long for someone to give me a call to arrange a replacement device. This is becoming quite frustrating and exhausting.
Hollard Life's replyOfficial
21 Jun 2021, 13:58Hello Debbie
I have provided your contact numbers to Finrite to contact you.
Kind Regards
Natasha Vos
I have provided your contact numbers to Finrite to contact you.
Kind Regards
Natasha Vos
Hollard Life's reply21 Jun 2021, 13:58
Official
Hello Debbie
I have provided your contact numbers to Finrite to contact you.
Kind Regards
Natasha Vos
I have provided your contact numbers to Finrite to contact you.
Kind Regards
Natasha Vos
cC
collopendebbie C's updateReviewer Update
22 Jun 2021, 13:20Hi Natasha
Still no contact from Finrite.
Still no contact from Finrite.
cC
collopendebbie C's update22 Jun 2021, 13:20
Reviewer Update
Hi Natasha
Still no contact from Finrite.
Still no contact from Finrite.
cC
collopendebbie C's updateReviewer Update
24 Jun 2021, 10:13Hi Natasha
I am very very pleased to inform you that my device has just arrived!! Thank you for calling me back personally and ensuring that I received my device in less than the specified 7 days (2 days to be precise). I am happy with the outcome. I understand that during these complex and difficult times it's not easy to process claims and replacing devices because of non contact but thank you very much for all your assistance in resolving the issue.
I am very very pleased to inform you that my device has just arrived!! Thank you for calling me back personally and ensuring that I received my device in less than the specified 7 days (2 days to be precise). I am happy with the outcome. I understand that during these complex and difficult times it's not easy to process claims and replacing devices because of non contact but thank you very much for all your assistance in resolving the issue.
cC
collopendebbie C's update24 Jun 2021, 10:13
Reviewer Update
Hi Natasha
I am very very pleased to inform you that my device has just arrived!! Thank you for calling me back personally and ensuring that I received my device in less than the specified 7 days (2 days to be precise). I am happy with the outcome. I understand that during these complex and difficult times it's not easy to process claims and replacing devices because of non contact but thank you very much for all your assistance in resolving the issue.
I am very very pleased to inform you that my device has just arrived!! Thank you for calling me back personally and ensuring that I received my device in less than the specified 7 days (2 days to be precise). I am happy with the outcome. I understand that during these complex and difficult times it's not easy to process claims and replacing devices because of non contact but thank you very much for all your assistance in resolving the issue.
Hollard Life's replyOfficial
24 Jun 2021, 12:11Hello Debbie
Thank you for confirming and we are happy that we could have your matter resolved.
Contact us for any future concerns or compliments.
Kind Regards
Natasha Vos
Thank you for confirming and we are happy that we could have your matter resolved.
Contact us for any future concerns or compliments.
Kind Regards
Natasha Vos
Hollard Life's reply24 Jun 2021, 12:11
Official
Hello Debbie
Thank you for confirming and we are happy that we could have your matter resolved.
Contact us for any future concerns or compliments.
Kind Regards
Natasha Vos
Thank you for confirming and we are happy that we could have your matter resolved.
Contact us for any future concerns or compliments.
Kind Regards
Natasha Vos