1 reviews | Active since Oct 2016
Terrible - Lack of customer support
I am phoning the customer services line ( ********** 016) numerous times - in regards to the status of my claim and the after going through all the options the phone is just ringing and then I just get cut off! I am not only wasting time and energy, but its costing me money in airtime. I really think you should seriously look into this matter as you are a company that is suppose to have some form of compassion in the field you are in. In the midst of sadness, I am really feeling frustrated and angry that I am not able to get in touch with a consultant to give me some form of assistance!
Good day Michelle
We appreciate the time taken to notify us of your experience.
As per our telephone conversion, Kindly be advised that the details of your complaint have been carefully reviewed and escalated for investigation.
Please note, one of our senior consultants will be in contact to provide and update on current progress of your funeral claim.
Kind Regards
Nathan Mangope
Good day Michelle
We appreciate the time taken to notify us of your experience.
As per our telephone conversion, Kindly be advised that the details of your complaint have been carefully reviewed and escalated for investigation.
Please note, one of our senior consultants will be in contact to provide and update on current progress of your funeral claim.
Kind Regards
Nathan Mangope